Phone acting strange - not working
Here are some things to try if your phone starts acting weird or just isn't working right.
Try these in the order listed here if your phone isn't working. Skip the items that don't apply to your problem.
Each title links to a page on that subject.
Phone won't turn on
Network Issues
Motoblur Account Setup
Google Sync Issues
Virtual Keyboard Not Working
Sound Issues
Power Cycle
Battery Removal
SD Card and File Problems
Applications behaving badly
Application Force Close After Update
Reset Phone
Phone Doesn't Boot
What's Next
Ask for help
The following forums have been the most active in assisting Backflip users:
- Support Forum at Motorola - Must have phone serial number to register
- backflipforums.com - user forum
You can try posting in one or both of those forums. Be sure to be as specific about your problem as you can and outline what steps you've taken to fix it yourself.
Go to the source
If your phone can still be returned or exchanged call or visit the vendor you bought it from. The time period for returning or exchanging the phone may vary depending on who you purchased from.
If the exchange period is up contact Motorola about a warranty exchange.
Sometimes your service provider will be able to help if you bought the phone from them.
If you have insurance through your carrier or your homeowner's insurance make a claim through them.
Other Resources
From Motorola
- Bluetooth Settings - Supported Bluetooth Profiles
- E-Mail Server Suggestions
- Web Browser - Reset Settings/Clear Browser Data
- Wi-Fi- Set up and Troubleshoot